CHANGE OR CANCEL YOUR ORDER

Change your order details (Email address, Shipping address, Phone number, etc.)
If you would like to change your email address, shipping address or phone number etc. after placing your order, please email or call us within 30 minutes of placing it, before the order being processed.
Email: customerservice@lumica.co.jp
Tel: 81 (0)6 4304 1146
(Phone hour: Mon - Fri, 10am - 4:30pm)

◆When contacting us, please tell us your name and order number.
◆We can accept your change as long as the notification is placed with us before the order is shipped out.

Cancel your order
You can cancel your order only before your order is prepared for shipping.
For cancellation, please call us 81 (0)6 4304 1146
(Phone hour: Mon - Fri, 10am - 4:30pm).
If your order is placed while our office is closed, please send email at customerservice@lumica.co.jp 

◆When contacting us, please tell us your name and order number. 
◆We may not be able to cancel your order if the order is being processed at the time when your cancellation request is placed.